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t002.txt 

12157 : Query ODBC Settings for Refresh Files

* goto Query.ur.com
* enable account with "odbc refresh" as reason 
* Click on Start

Scroll to the bottom of the list of installed applications and expand the Windows Administrative Tools folder

Launch the ODBC Administration application 64-bit

Under the User DSN tab click the Add button

Select iSeries Access ODBC Driver and click Finish

Under the General tab enter the following information 

* Data source name: RM - 
* System: QUERY.UR.COM - 
* Click Connection Options, select the User Kerberos Principal option

Click OK

See kbase Testing Refresh Files for a file that can be used to test the ODBC setup using a known working Refresh file. If they get a popup when running the refresh to select a data source have them select the connection that was just created. They may get that prompt multiple times from the same refresh file, select the Query listing and click OK on each popup until the file completes the refresh

Note that we do not support Refresh files beyond getting the ODBC for iACS application package installed and the ODBC data source configured for query.ur.com.

For issues with their query account being disabled have them navigate to query.ur.com in a web browser, there will be an option there to enable their query account.