LINK TO LOG INTO GENESYS
CLICK ON THE GENESYS CLOUD ICON FROM ULTIPRO
GO INTO QUEUE (BE AVAILABE TO TAKE CALLS)
CLICK ON THE OFF QUEUE TOGGLE TO LOG IN TO TAKE CALLS - LOCATED ON THE TOP RIGHT CORNER OF THE SCREEN - MAXIMIZE YOUR GENESYS WINDOW TO SEE OFF QUEUE TOGGLE
PERSON ICON
USE THIS ICON TO GO ON BREAKS, LUNCH (MEAL), CALL BACKS (BUSY), MEETINGS, AND ETC
PHONE ICON
USE THIS ICON TO CHECK RECENT CALLS
PERFORMANCE TAB
CHECK YOUR PERFORMANCE BY CLICKING ON THE "MY PERFORMANCE" TAB OR CHECK OUT YOUR QUEUE'S STATS BY CLICKING ON "MY QUEUE" TAB