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"At our location, we rely on the Chick-fil-A breading app to guide production of our core proteins—regular and spicy filets, nuggets, and strips—by estimating demand based on recent sales patterns. While the app doesn’t use live sales data, it still provides valuable early prompts, giving us a 5-10 second head start to begin the next drop before pans arrive. This helps reduce hold times, minimize waste, and ensure fresher, hotter food.

We’ve found the most efficient use of the app is maintaining three pans of each protein in circulation, with staggered drops. This avoids large batches expiring before use, while still keeping up with demand. We also actively adjust the app’s estimates using real-time verbal feedback—such as large orders—and visual cues like the drive-thru camera feed.

For grilled products—filets and nuggets—we rely on visual pan arrival only, since they don’t trigger a checkout sound or update the app. Overall, the app is a crucial tool for proactive production planning and avoiding guesswork during peak periods."

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So the breading app we use is actually super helpful—it gives us estimates on how much of each protein to make based on past sales, like regular filets, spicy, nuggets, and strips. It’s not perfect since it doesn’t use live order data, but it gives us a good head start. When it dings, we can see what just got checked out and get the next batch going right away.

The best way we use it is by keeping three pans of each item going, with small, spaced-out drops. That keeps the food fresher and hotter, and helps us avoid making too much and having to waste it. If we just wait for someone to bring back an empty pan, it can slow us down, especially when it’s busy and the pans don't return right away.

We also make quick adjustments if we hear a big order get called out—like ‘25 filets on one order’—or if we see a full drive-thru on the camera. It helps us stay ahead and not fall behind. It’s a great tool to guide us instead of just guessing."

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Pretty cool, right? It’s like a little chicken coach helping us stay ahead."

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Hi how are you, I'm Jia - nice to meet you!

We use a special iPad app to help us know how much chicken to make—like nuggets, filets, and strips. It’s a custom app that tells you how much food we’ll need by using past sales data. It’s not perfect, because it doesn’t use live order data right now, but it keeps tracks of pans checking in and out.

scans the empty pan and that makes a little ding sound on our iPad. That ding tells us, ‘Hey! Time to make more of this!’ That helps us get started right away instead of waiting for someone to bring the pan back to us. If we didn’t have that ding, we’d have to wait for the pan to show up and figure it out ourselves, which takes longer.

We try to keep three pans of each kind of chicken going at a time, but we drop them one at a time—not all at once. That way, the food stays hot and fresh, and we don’t make too much that just sits there and goes to waste.

And if someone yells out a big order, like ‘25 nuggets!’ we can quickly add that to the app so it knows we’ll need more. We also watch the drive-thru cameras—if there are a lot of cars, that tells us we’re about to get busy, so we get ready early.

Pretty cool, right? It’s like a little chicken coach helping us stay ahead."