Opening call flow

Thank you for calling T-Mobile for Business Help Desk. My name is Jia, how can I help you today?

Thank you for providing that information. Allow me to take a moment to research your account. May I have your phone number?

Thank you, who do I have the pleasure of speaking with today?

Be sure to restate the reason for their call and ask any clarifying questions needed at this point.
Closing call flow

Is there anything else I can assist you with today?

If yes, continue with suport. If no:

I’m glad we were able to help you out with ______.


Thank you again for calling T-Mobile for Business Help Desk. Do you mind holding on the line for a brief survey about today’s call?

Yes/No from the customer, then:

Thank you, have a great day!

Remember transfer numbers are: 855-247-4850 (the number customers dial when reaching T-Mobile help desk, option 1 PC Support, option 2 Business Software support, option 3 mobile devices, option 4 other, 9500 for survey)


A - Acknowledge

M - Make a statement

A - ask a question

S - Solution